Pet Mate | Frequently Asked Questions
What is Pet Mate?
Pet Mate, when you are looking for a perfect match to your pet for new puppies or you want to adopt a pet, will bring you the profiles that are suitable for you and you can easily switch to the chat section when the two parties are matched. - Besides, with Pet Mate, you can find various friends and socialize for both your pet and yourself. Once two parties are matched, you can easily switch to chat. - Future features include adoption, vet consultation, shopping and more. - Pet Mate is a pet owner's greatest helper.
How can I create my Pet Mate account?
You can download Pet Mate iOS / android application and create your account with one of your facebook/google accounts or your phone number.
Is Pet Mate free?
It is completely free to download the application from apple and google play markets. However, there may be additional charges for some in-app services.
What are the features that I can use in the Pet Mate app?
Like: You can like the profiles you see on the homepage for your pet by swiping to the right. Dismiss: You can ignore the profiles you don't want to match to your pet, by swiping left. Match: If the pet profile you like likes you, you will be matched and you can start chatting. Superlike: You can send a notification to the pet profiles that you want to be matched with on the homepage and you can increase the probability of seeing your pet among all the profiles. Rewind: You can undo the action you took with the rewind button on the profiles you accidentally liked or ignored while swiping on homepage. Profiles liked me: You can see pet profiles that liked your little friend. Profiles I liked: These are lists that allows you to see all the pet profiles you liked and compare them to find the most suitable match for your pet.
What are the Pet Mate Subscription Types?
- Pet Mate Free: 8 swipes per day 1 superlike per day Match is on, chat is not included - Pet Mate Premium: Unlimited Swipe 3 Superlikes per day Use of match and chat is open Pet Map unlimited use My Favorites List List of likes me Ad display turned off
How can I set and change my search preferences?
The filters will be used at their default settings unless you edit them. You can edit the features such as location, age, breed according to your wishes from the filters button in the Pet Profile section.
How can I register?
In order to become a member of Pet Mate for free, you can easily sign up by typing the SMS code sent to the phone number you entered and confirming it easily.
Which countries are available to use Pet Mate?
Pet Mate is both a local and global application. Currently, it is actively available in English and Turkish languages and can be downloaded free of charge from Google Play and Apple markets in all countries.
Why do I need to verify my phone number and email address?
As Pet Mate family, we care about our users and take precautions to meet you with real people.
How can I edit my Pet ID information?
You can edit the information you want by click to edit icon on the Pet ID that created specifically for your pet in your profile.
How can I edit my user information?
You can access your information and edit what you want from the My User Profile button in the Profile section.
How can I start chatting with another user?
If the pet profile you liked on the homepage likes you back, you will be matched and the chat will be open. In this case, you or the other user can start the conversation first.
How do I report or block a user?
You can easily block the person you contacted via chat from the chat settings section.
What are the platforms and devices that supports Pet Mate?
Pet Mate iOS and Android app is available for all devices with versions iOS 10.0 and higher, Android 6.0 and higher.
Can I choose a different language?
Pet Mate application automatically adjusts the language depending on the language of the region and the device.
Are you support social responsibility projects?
Sure! Our little friends are very important to us. While we continue our efforts to focus on their needs and make the life of pet owners easier, we donate some of our income to shelters and many animal-loving organizations, and at the same time, we develop projects for the benefit of disadvantaged animals together with some associations.